Latest News: Community Pharmacies in Swansea Bay and Hywel Dda University Health Boards use Patient Information Hubs to share the most up to date Health Information

Digital Information Hubs were created by Steffan Gimblett, a GP Practice Manager with 16 years’ experience in the NHS. Following an inspection, the feedback from patients and the NHS inspectors identified a lack of cohesive information in the waiting area, non-compliance with the list of mandatory information to be made available to patients and a cluttered notice board overladen with too many posters.

Steffan wanted to create a way of quickly engaging with patients while at the same time complying with NHS standards of communication, reduce print cost with improved carbon footprint.

So he designed Patient Information Hubs which link patients digitally to the information available through the us of QR code, which can now be scanned by using the phones camera without the need for a dedicated app.

The Hubs gained national recognition from RCGP and further collaborations were established with patient participation groups, Childline, Barnados, DrinkAware, voluntary organisations, Citizens Advice and many more. Patient Information Hubs now include information from 23 national organisation who all contribute information.

For more information on how the hubs can help your practice, take a look at some of our videos below

Digital Information Hub's - What Are They & How Do They Work?

How To Set Up Your Digital Hub

Interview With A Practice Manager

Maintaining Your Digital Hub

Frequent Asked Questions

Patient information video in waiting areas

Patient Experiences

CQC, HIW, Care Inspectorate & RQIA Mandatory Information for GP Surgeries

Testimonials

Practice Manager in Cardiff

I have been incredibly impressed with the service I have received from Steffan and his team. From the initial discussions about the product through to design, printing and installation of the hub, everything has been very slick and has required minimal input from me! The Information Hub provides clear instructions for the patients on how to use it, which means my receptionists don’t need to explain to patients how it works. Receptionists and clinicians signpost patient to the board instead of having to print leaflets or look for website details. We are provided usage stats at an agreed interval and they have shown that our patients have scanned the hub 2873 times in July 2018, which is incredible. QR codes are a very underutilised technology in healthcare so it is great to see this innovative approach. Every practice should have a Patient Information Hub!

James

CCG Manager

Simply brilliant! The team have provided our CCG with several hubs for across the city, the team made the process simple, hassle-free and enjoyable. Practice managers are loving the new pods for there waiting rooms, and so are the patients. I would like to thank the team for the regular communication and support to role these out across our patch. The hubs are a fantastic way to communicate with our patients and we hope to be back in touch soon!

Matt

Practice Business Manager

Extremely pleased with the hubs. I think they are a great addition to the practice. I was sold on them as soon as I received the original e-mail from Steff informing us about them. The Partners at the practice also think that they are a fantastic way of sharing information with our Patients.

Brilliant idea

Simon

Practice Manager

Thank you very much for all your help and support and also to Steffan. The whole exercise has been extremely smooth with no pressure and patients are very appreciative of the efforts we have made to communicate with them through an innovative digital solution.

Lorraine

Hub Manager

We are very happy with our new Patient Information Hub. The product is extremely innovative and initial comments from patients and professionals alike show there is a significant interest in them. The design process was made very easy by Steff & his team and enabled us to get the hub tailored to our needs. The process and service were fantastic with regular updates being provided. The final product looks great and was delivered in very quick time. I highly recommend this product which was worth every penny.

Owain

Practice Manager

We are very pleased with our boards and have seen patients using them. Thank you for all your help and patience with me while we were putting it together.

Sandra

Practice Manager

We became aware of the Patient Information Hubs by a local practice manager, Mr Steffan Gimblett. It took us some months to get on board due to it looking like a lot of work to get up and running. We were wrong with this assumption as we were given full support by Steff which made the creation of a personalised POD for our practice very easy. Once we settled on what links to put on our POD, the turnaround and service were rapid with the product produced and securely delivered in days. The product itself is of excellent quality and very eye-catching for patients.

Jamie O'Grady

Some of our recent work

Contact us today on 01792 344747 to discuss your requirements

Previous CQC grade / Information on performance of the practice	Waiting area
Complaints process	Waiting area
PPG advice	Waiting area
Chaperone	Waiting area and clinical rooms


Safeguarding advice including FGM	Waiting area and staff room


Domestic violence	Waiting area / back of toilet door
Use of patient data / GDPR / DPA18	Waiting area
Respect / zero tolerance	Waiting area
Antibiotic use	Waiting area
General health promotion	Waiting area
Prescription costs and advice on usage	Waiting area
Social prescribing and receptionist role	Waiting area
Interpretation / Language services	Waiting area
Leaflets in additional languages	Waiting area
Mental Health services	Waiting area
Bereavement services	Waiting area
Feedback, comments, suggestions	Waiting area
Confidentiality, i.e. if you need a quiet place to speak etc.	Waiting area
Breastfeeding	Waiting area
Fire procedure	Waiting area

Digital Information Hub's

Bevan Commission Exemplar, MediWales Innovation Award & winner of the Royal College Of General Practitioners Innovation Award

HIW & CQC Compliant Patient Information Hubs

Communicate digitally with your patients like never before

Contact us today on 01792 344747 to discuss your requirements

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